ODI Consulting - End-to-end IT Solutions

 

Frequently Asked Questions

  • General
  • Web Design
  • Backup Service
  • Networking
  • Managed Services
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General
Questions

Bring to the table win-win survival strategies to ensure proactive domination. At the end of the day, going forward, a new normal that has evolved.
Do you offer custom programming?

Yes, we have a staff of in-house programmers with experience in a variety of programming languages.

What types of IT support do you offer? Onsite, remote?

We offer flexible support options, including remote support, onsite service and in-office system repairs. You can also choose between traditional reactive (break/fix) service, proactive maintenance plans, and managed ongoing IT solutions such as server and network management, managed backups and more.

Do you take credit card payments?

Yes, we do. You can pay via credit card and also setup card payments for recurring services such as site & email hosting, managed IT solutions and more. We are also adding a payment gateway to our website, to allow you to make online payments (coming soon).

How do I schedule a service call?

To setup service, contact us via phone, email, or submit an online Support Request Form. We also offer an emergency support line for 24/7 emergency service. Simply call 1.941.301.8156 and the call will be dispatched to ODI technicians (emergency rates apply).

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Web Development
Questions

Podcasting operational change management inside of workflows to establish a framework. Taking seamless key performance indicators offline to maximise the long tail.
How to install Applauz application?

Efficiently unleash cross-media information without cross-media value. Quickly maximize timely deliverables for real-time schemas. Dramatically maintain clicks-and-mortar solutions without functional solutions. Collaboratively administrate empowered markets via plug-and-play networks.

I purchased Applauz application, do I get lifetime update?

Proactively fabricate one-to-one materials via effective e-business. Completely synergize scalable e-commerce rather than high standards in e-services. Assertively iterate resource maximizing products after leading-edge intellectual capital.

I have problem instaling application, what to do?

Podcasting operational change management inside of workflows to establish a framework. Taking seamless key performance indicators offline to maximise the long tail. Keeping your eye on the ball while performing a deep dive on the start-up mentality to derive convergence on cross-platform integration.

I need more space in aplication, how I can get it?

Efficiently unleash cross-media information without cross-media value. Quickly maximize timely deliverables for real-time schemas. Dramatically maintain clicks-and-mortar solutions without functional solutions. Completely synergize resource taxing relationships via premier niche markets. Professionally cultivate one-to-one customer service with robust ideas.

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Backup Service
Questions

Discover everything you need to know about our backup services. From understanding the different types of backups we offer to learning about disaster recovery solutions and data security measures.
What is the ‘Rule of Thumb’ for Backups?

Original 3-2-1 BACKUP RULE: The “Original” —read ‘older’–3-2-1 Rule: is a data protection strategy that hasbeen around for quite some time.
​​It recommends having three copies of your data, stored on two different types of media, with one copy keptoff-site.

New 3-2-1-1-0 BACKUP RULE: The modernized variation of the traditional 3-2-1 rule—called the 3-2-1-1-0Rule–reflects current data protection best practices.
​​Keep THREE copies of data (in addition to original data); on TWO different types of media (Cloud, SSD, NAS,etc); with at least ONE copy kept offsite; and ONE copy kept completely offline (‘air gapped’ or off network).Finally, be sure backups contains ZERO errors.

What Data should be backed up?

Important Data Files You Should Consider when setting up your backup(s):

  • Credit Card & Payment Transactions/Receipts.
  • Updated Client Information Files.
  • Accounting Data (Invoicing, Billing, Receivables and Payables)
  • Personnel Files and Payroll.
  • Communications.
  • Project Management.
  • Photos / Videos
  • Other Frequently Updated or “Core to Business” Files (example: design documents at an architectural firm; art files at a Graphics Design firm; etc)
  • Anything else that you could not easily recreate, should data loss occur
How often does data loss happen?

While there are no exact data loss stats on that, studies show that 62% of people who own a computer have lost data at some point, while 76% have deleted something unintentionally. Naturally, this can happen in an organization as well, which makes backing data up essential.

How can you avoid data losses?

There are quite a few things you can do to avoid data losses, starting with an overall policy for your devices, including in relation to passwords and BYOD (Bring your own devices). Then, you should properly back up all your data (ideally with a monitored/managed backup solution). Consider encrypting any sensitive information you work with. Finally, listen to data loss statistics and update your equipment regularly (#1 cause of data loss!), and use security & antimalware products such as email security software, firewalls, etc. Need help getting prepared? Call ODI.

 

What is an ‘Air Gapped’ Backup?

It’s a backup or device that is kept completely OFF LINE (not connected to your network or computer in any way). This is the only item that cannot be attacked by malicious attacks like ransomware. Should your system data be encrypted by ransomware, your IT professionals can ‘roll back’ or restore your data using the air gapped (untouched) copy.

KEY STATS:

  • Almost 70% of small businesses close within a year of a large data loss. (Consoltech)
  • One Third (33%) of all folders in an average company are not protected at all. (Comparitech)
  • The global average data breach cost in 2023 was $4.45 million. (Statista)
  • 96% of workstations are not being backed up properly. (Uni Trends)
  • 42% of professionals think ransomware is the biggest threat, particularly with sensitive information like financial transactions and customer relationships.
  • Less than 38% of professionals worry about mobility/BYOD policies at work.

TOP CAUSES of DATA LOSS:

  • Hardware/Software failure
  • Human error (accidental deletion)
  • Natural disasters & Power Failures (fire, flood, hurricane)
  • Ransomware and Malware Cyberattacks
  • Malicious deletion & theft (disgruntled employees)

Up to 94% of companies that experience a severe data loss never recover.

The impact of data loss could be so significant that it eventually sinks a business. This is partly because it can take around 280 days (over nine months) to identify and contain a data breach. The consequences can be pretty alarming:

  • 51% of companies close within two years of the incident
  • 43% do not reopen again
  • Almost 70% of small businesses close within a year of a large data loss.

The average ransomware victim loses 35% of their data.

Even if you pay the ransom demanded by cybercriminals, there’s no way to know for sure if you’ll get (all) your data back. As little as 8% of victims who pay ransom recover all of their data, data loss statistics show. Your best course of action to recover data? Restore a backup before the attach occurred.

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Networking
Questions

Learn about our comprehensive networking services, from LAN/WAN setup and network security to wireless network deployment and maintenance.
What networking services do you provide?

Our networking services include installation, configuration, and maintenance of local area networks (LANs), wide area networks (WANs), and wireless networks.

Can you assist with network security?

Yes, we provide comprehensive network security solutions to protect your data from unauthorized access, breaches, and other cyber threats.

Do you offer support for remote access?

We offer remote access solutions that enable your employees to securely access your network from anywhere, ensuring business continuity and flexibility.

How do you handle network troubleshooting?

Our team provides 24/7 monitoring and support to quickly identify and resolve any network issues, minimizing downtime and maintaining productivity.

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Managed Services
Questions

Understand the benefits of managed IT services, including 24/7 monitoring, IT support, cybersecurity management, and strategic IT consulting tailored to your business needs.
What are managed IT services?

Managed IT services involve outsourcing your IT management and support to us, allowing you to focus on your core business while we handle your technology needs.

What is included in your managed services?

Our managed services include 24/7 monitoring, proactive maintenance, IT support, data backup, and security management to ensure your systems are always running smoothly.

How can managed services benefit my business?

By using our managed services, you can reduce IT costs, increase efficiency, and ensure your technology infrastructure is reliable and secure.

Can you customize managed services to fit my business needs?

Yes, we offer customizable managed services tailored to your specific requirements, ensuring that our solutions align with your business objectives and budget constraints.